FAQs

Last updated: February 25th, 2022

General

Regular or Extended License?

By following Envato License Type, you must use Extended License if:
  • Publish your app as a PAID app.
  • Your App is In-App Purchase (mean your user able to buy some feature).
  • Sell your app or WebView sites on Auction Markets.
Both Regular & Extended license are allowed to be installed on One Domain. The main difference between these licenses is that under the Regular License, your end product (incorporating the item you've purchased) is distributed free of charge, whereas under the Extended License your end product may be sold or otherwise limited to paying customers.
For more information open: https://codecanyon.net/licenses/standard?license=extended

How can I purchase installation & customization service?

Our installation and customization service contain: server side installation, change package name, change launcher icon, change splash screen, change app name, configure Google Firebase, configure OneSignal, configure all others API Keys.
You can send your request from Here.

We need below information from you:
  1. Your domain name
  2. Linux web hosting login URL with username & password
  3. Name of application
  4. Package name. for example: com.yourdomain.app (It should start with com.)
  5. Firebase "google-services.json", "Server key", "Legacy Server key" and "Sender ID". To generate click here: https://www.viacoders.com/how-to-create-fcm-project-android-app/
  6. Your OneSignal account (username & password). Please register from here: https://app.onesignal.com/signup
  7. YouTube API Key. To generate click here: https://www.viacoders.com/how-to-get-api-key-for-youtube/
  8. Google Map API Key. To generate click here: https://www.viacoders.com/how-to-get-api-key-for-google-map/
  9. Google AdMob app id and unit id for Banner Ad, Native Ad, Rewarded Ad and Interstitial Ad. To generate click here: https://www.viacoders.com/how-to-get-ad-unit-id-for-admob-and-android-app/
  10. Google reCAPTCHA Site Key & Secret Key. To generate click here: https://www.viacoders.com/how-to-get-api-key-for-google-recaptcha/
  11. Ic launcher images (512 * 512 pixel)
  12. Application color. You can select your favorite color from here: https://www.materialpalette.com
  13. Your purchase code from CodeCanyon
– Installation and customization takes 2 to 4 days.
– This service does not include publishing your app into the stores.
– We do not get your Gmail account information to generate Firebase API and other API keys. Google prevents us from logging in to users Gmail accounts, due to the large number of logins to different accounts by our computer. We have prepared a tutorial on how to generate API keys for you.

Server Side

No input file specified?

Make sure you uploaded .htaccess from server_side folder to your hosting space and RewriteEngine is On from your hosting. For more information please Click Here!

Not Found! The requested URL was not found on this server?

Do not forget to upload .htaccess files! For example, Mac or Linux OS hides .htaccess files and you can upload the script without .htaccess files and you get error.
Please upload .htacces file from server_side folder to your destination folder on your hosting space.

Android Side

No network connection found?

Please check your BASE_URL and API_KEY from admin panel and Config.java file.
Also sometimes your website's SSL has a problem. Disable your website's SSL and insert BASE_URL without https (use http) from Config.java file.

AdMob ads are not displayed on the phone?

If you were not able to see the ads after changing the app ID and unit ID to yours, make sure you entered AdMob API keys correctly from AndroidManifest.xml and Admin Dashboard. The ad request was successful, but no ad was returned due to lack of ad inventory. It’s because of your AdMob settings that there are no ads for your preferred language or location. Email to Google and ask about errorCode 3 to advise you to make changes to your AdMob settings.

An error occurred while initializing YouTube player?

YouTube player on the application is depend on your YouTube application on the phone. First of all, please update your YouTube application on your phone.
After that please open your phone's setting. Go to: Settings -> battery -> app launch -> YouTube
Now make disable the option manage automatically.
After disabling the above option, a popup will be shown. Now make enable the option Secondary Launch (can be launched by other apps).

Warning: Compatible side by side NDK version was not found.

You should install NDK and CMake on your Android Studio. To compile and debug native code for your app, you need these components. To install components Click Here.

Error: No version of NDK matched the requested version.

First of all, install NDK and Cmake components from previous question. Now open Build Gradle (app) and change the ndkVersion to your installed version.

Support Ticket

Didn't find your question here?

Send your question to our Support Ticket System. We will reply you in the shortest time possible.